This blog contains some questions we have from time to time from our customers.
Q: My purchased candles/ wax melts frosting. Is it normal? Will it affect the burns or scents?
A: Pure soy wax can sometimes produce a frosting effect naturally when it cools and solidifies. It appears as a white, crystalline layer on the surface of the candle, giving it a frosted or snowy appearance. It is not a defect, can vary from candle to candle and will not affect your burning or fragrance throw.
Q: I like a particular scent, but it is not available in car diffuser or reed diffuser. Can you customized?
A: Yes, we can. Due to scents availability, not all scents available across our catergories. Just check with us for confirmation.
Q: What are second grade wax melts? Are they broken? Are they scented properly?
Second wax melts are wax melts we think they are not up to our standards. They could have blurry packaging labels or frosting. Sometimes we put them on sales to make a fresher batch. As we are online only, these wax melts are pefect for customers who wants to try new scents before committing to a full price melts or other same scent products.
There are no broken pieces and their scents are as good as the ordinary ones.
Q: Could you customized tumbler? Can you add on words? Can you put our pictures on the tumbler?
A: Not all tumbler designs are redesignable, but we could try to add on your customized words.
If you would like to put your photos on, they have to be high quality and no copyright affected.
Q: My purchased car diffuser has fallen off from the lids after hanging 3 days. I want a refund.
A: As we always carefully check the bottle and cap before making car diffuser and reed diffuser. There is no refund offer for used products, or guarantee on the way you use it.
Q: I bought 2 same scented candles. I used 1 but didn't like the scent. Can I return another and get a refund.
A: All orders are made to order, so we are so sorry that we couldn't take your candles/ diffusers/tumblers etc. back
Q: We are locals, can we click and collect?
A: We are online only, so no pick up available at this stage.
Q: Our parcel arrived damaged. What is your solution?
A: Please send us a photo of your damage products/parcel and we will refund or exchange your order.
If you have any further questions, feel free to drop us an email at email@example.com